Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

We accept online payments, cash, and POS transactions for a seamless shopping experience.

 

Orders are typically delivered within 2–3 business days, depending on your location.

Yes, returns and exchanges are accepted if the product is unused, unopened, and in original packaging within the return period.

Once your order is shipped, you will receive a tracking link to monitor your delivery status.

Payment Information

We accept online payments, bank transfers, cash on delivery, and POS payments for your convenience.

Yes, all online transactions are fully secure and encrypted to ensure your payment information is protected.

Yes, cash on delivery is available for selected locations and orders.

If your payment fails, please try again or use an alternative method. You can also contact our support team for assistance.

Order & Returns

You can place an order directly through our website by adding products to your cart and completing the checkout process.

Yes, you can request changes or cancellation within a short time after placing the order. Once shipped, changes are not possible.

We accept returns only for unused, unopened products in their original packaging within the specified return period.

Once we receive and inspect the returned item, refunds are usually processed within 3–7 business days.

Ordering from SMA Hair & Cosmetics

You can easily place your order through our website by selecting your desired products and completing the checkout process.

Yes, you can also place your order via WhatsApp or by contacting our support team for quick assistance.

No, you can checkout as a guest, but creating an account helps you track orders and enjoy a faster shopping experience.

Yes, you can request changes shortly after placing your order. Once it is processed or shipped, changes may not be possible. You can add note for extra needs when you place the order.

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