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Continue ShoppingReturn & Refund Policy
Return & Refund Policy – SMA Hair & Cosmetics
At SMA Hair & Cosmetics, we aim to provide high-quality makeup, cosmetics, and hair care products. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
1. Returns Eligibility
We only accept returns under specific conditions. Products must be unused, unopened, and in their original packaging. Returns must be requested within the specified return period after receiving the order.
2. Refund Process
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed through the original payment method or as store credit, depending on the situation.
3. Non-Returnable Items
Due to hygiene and safety reasons, certain items cannot be returned. This includes used cosmetics, opened skincare products, and items not in their original condition.
4. Shipping Costs
Shipping charges are non-refundable. If a refund is approved, only the product cost will be refunded. Return shipping costs (if applicable) will be the responsibility of the customer unless the product is defective or incorrect.
5. Third Party
We are not responsible for delays, damages, or losses caused by third-party courier or delivery services. Once the parcel is handed over to the courier, responsibility shifts to the shipping provider.
6. Contact Us
f you have any questions regarding returns or refunds, or if you wish to initiate a return request, please contact our support team:
SMA Hair & Cosmetics
Email: help@smacosmetics.co.uk
WhatsApp: +44 (0) 7340 004001
We are always here to help and ensure a smooth shopping experience for our customers.