SHIPPING
Yes, we proudly ship worldwide. Delivery times and costs vary depending on your location and the selected shipping method.
Standard UK delivery usually takes 2–4 working days, while express delivery arrives within 1–2 working days.
Absolutely. Once your order has been dispatched, you’ll receive a tracking link via email or SMS so you can monitor your shipment in real time.
Yes, we offer free standard shipping on orders over a specific amount. You can check the current free-shipping threshold at checkout.
If your package is delayed or hasn’t arrived, please contact our support team. We’ll immediately look into the issue and assist you with a resolution or replacement.
Yes, we do. However, some courier restrictions may apply depending on your region or order size.
If your order hasn’t been dispatched yet, contact us right away to update the shipping address. Once dispatched, we can’t make address changes.
We accept online payments, cash, and POS transactions for a seamless booking experience.
You can book directly via our website, WhatsApp (+44 (0) 7340 004001).
PRODUCT
Yes, every item we sell is 100% authentic and sourced directly from trusted suppliers and brands to ensure premium quality and safety.
No, we strictly follow cruelty-free standards. None of our products are tested on animals.
Most of our skincare and cosmetic products are formulated to suit all skin types. However, we always recommend checking the ingredient list for any specific sensitivities.
Yes, each product comes with a manufacturing and expiry date on the packaging to ensure freshness and safety.
Of course! You can contact our customer service, and we’ll notify you once the product is restocked or offer a suitable alternative.
From time to time, we include free samples with certain orders or during promotional campaigns. Stay tuned to our website and social media for updates.
Our team can guide you in choosing the best product based on your skin type and preferences. You can reach out via WhatsApp or email for personalized recommendations.
We accept online payments, cash, and POS transactions for a seamless booking experience.
You can book directly via our website, WhatsApp (+44 (0) 7340 004001).
PAYMENT
We accept online payments, cash, and POS transactions for a seamless booking experience.
Yes, we accept major international debit and credit cards, as well as secure payment options supported by our online platform.
Absolutely. Our website uses SSL encryption and secure payment gateways to ensure all transactions are fully protected.
Yes, we accept PayPal and Apple Pay, along with other digital wallets, to make your shopping experience more convenient.
Yes, Cash on Delivery is available for select locations. You can confirm availability at checkout.
Payments can fail due to incorrect card details, insufficient funds, or security restrictions. We recommend double-checking your details or contacting your bank.
Yes, you’ll automatically receive a detailed invoice via email once your payment is confirmed.
Unfortunately, once an order is placed, the payment method cannot be changed. You’ll need to cancel the order and place a new one.
You can book directly via our website, WhatsApp (+44 (0) 7340 004001).
WHOLESALE
Yes, we offer exclusive wholesale opportunities for salons, retailers, and beauty professionals looking to stock SMA Cosmetics UK products.
You can fill out our wholesale enquiry form on our website or contact our support team directly via WhatsApp or email to get started.
Yes, a minimum order quantity applies depending on the product category. Our team will share complete details once your application is approved.
Absolutely. We provide tier-based discounts depending on the order volume and product selection.
Yes, sample requests can be arranged upon approval. Contact us to discuss which items you’d like to test before committing to a larger order.
Wholesale orders are typically processed within 3–7 business days depending on stock availability and order size.
Yes, we offer private label and white-label solutions for select products. Reach out to our wholesale department for more details.
We accept online payments, cash, and POS transactions for a seamless booking experience.
You can book directly via our website, WhatsApp (+44 (0) 7340 004001).